Frequently Asked Questions

Yes, we provide comprehensive video tutorials to help you navigate the platform. Visit our Video Tutorials page to access step-by-step guides.

Simply visit our website and click on the "Register" link. Follow the registration process by providing your basic information and verifying your email address.

Yes! You can register as both a Seller and a Buyer using the same email address. When you log in, you will be prompted to select which role you want to use for that session. If you need to switch roles, simply log out and log back in, then select the other role at login.

Yes, multiple agents can register with the same email address as long as each agent uses a unique phone number. Each agent account is treated as a separate account requiring its own email and phone verification and subscription payment. When logging in, if multiple agent accounts share the same email, an account picker will appear showing each account along with its phone number so you can select the correct one. If you need to switch to a different agent account, simply log out and log back in.

Memberships are subscription-based and renew automatically. You can choose monthly or annual plans based on your needs.

We take security very seriously. All communications are encrypted, and your personal information is stored securely on cloud servers with industry-standard security measures. Please review our Privacy Policy for complete details.

No, all communications go through the respective agents to maintain professional representation and proper documentation of the transaction.

Transparency is a core value of our platform. By immediately posting the cooperating brokerage commission, we ensure all parties are aware of the compensation structure from the start, fostering trust and clarity in negotiations.

Only the listing agent and buyer's agent can view the cooperating brokerage commission details. This information is kept confidential between the representing agents.

The platform provides real-time notifications and confirmations when offers are submitted and viewed by all relevant parties. You'll receive status updates throughout the offer process.

You can reach our support team at [email protected] or call us at (772) 236-8888. We're here to help with any questions or issues you may encounter.

You can cancel your subscription at any time through your profile settings. Cancellations must be made before your next billing cycle to avoid being charged for the upcoming period.

To permanently delete your account, go to your Profile page and scroll down to the Danger Zone section. Click "Delete My Account" and type DELETE to confirm. This action is permanent and cannot be undone — your profile and personal information will be removed, all active property listings will be deactivated, any pending offers will be canceled, your subscription will be canceled with no refund, and you will not be able to recover your account or any associated data.